Support Issues and FAQs

Applications fail to open due to missing "wininet.dll" file.

Solution:

• Boot the machine in safe mode with networking functions. In order to do so, press the F8 key when booting up and select the option Safe mode with networking functions.
• Once the computer is started, click on the Start icon, and type cmd in the text box. Then, press Enter.
• From the ms-dos (black) window, enter the following commands:
• ftp 62.99.76.3 and press Enter.
• Now, type in panda and press Enter.
• Type again panda and press Enter.
• Once in the ftp directory, type in bin and press Enter.
• In the following line, type in mget solution.exe and press Enter.
• When it asks for confirmation, type in Y and press Enter.
• Type in quit command and press Enter.
• Type in solution.exe and press Enter.
• The computer will then restart.
• Update the antivirus. (right-click on the panda icon in the bottom right of the screen and open the program)
• If Panda doesn't update, restart the PC again.
• Check everything is now working.